Refund policy
RETURN & REFUND POLICY
Last updated: September 27, 2026
At Amara & Co, we want you to feel confident when shopping with us. We carefully prepare and inspect our products before shipment, and our Customer Care team is available to assist you if something is not right with your order.
This Return & Refund Policy explains when products may be returned, exchanged, replaced, or refunded.
Amara & Co is operated by MAHELE BRANDS LLC, a Delaware limited liability company.
1. RETURN WINDOW
Unless otherwise stated on the product page or required by applicable law, you may request a return within 30 days of receiving your order.
To be eligible for a standard return, the item must generally:
* Be returned within the applicable return period;
* Be unused and in the same condition in which you received it;
* Include its original packaging, accessories, manuals, cables, components, and promotional items supplied with the product; and
* Include proof of purchase or your Amara & Co order number.
Please contact us before sending any product back.
Returns sent to us without first requesting authorization may not be accepted or may experience significant processing delays.
2. HOW TO REQUEST A RETURN
To begin a return request, contact:
support@amara-co.com
Please provide:
* Your full name;
* Your order number;
* The email address used to place your order;
* The product you wish to return;
* The reason for the return; and
* Photos or videos where relevant, particularly for damaged, defective, incorrect, or incomplete products.
Our Customer Care team will review your request and provide return instructions when your return is approved.
Please do not send products to an address appearing on the original shipping package unless our Customer Care team specifically instructs you to do so.
3. HYGIENE & PERSONAL-CARE PRODUCTS
Because Amara & Co offers personal wellness, intimate-care, and body-contact products, certain products may be subject to additional hygiene restrictions.
For health and hygiene reasons, products that have been opened, used, worn, applied to the body, or otherwise made unsuitable for resale for hygiene reasons may not be eligible for a change-of-mind return where applicable law permits such a restriction.
This restriction does not affect your rights if a product is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer-protection laws.
If you are unsure whether your product is eligible for return, contact support@amara-co.com before opening or using it.
4. NON-RETURNABLE ITEMS
Subject to applicable consumer-protection laws, we generally cannot accept returns for:
* Used personal-care or intimate-wellness products where hygiene considerations prevent resale;
* Products returned without required components or accessories;
* Products damaged through misuse, improper handling, neglect, accident, or failure to follow provided instructions;
* Gift cards;
* Items identified as final sale or non-returnable before purchase, where permitted by law; and
* Products purchased from an unauthorized third-party seller rather than directly from Amara & Co.
Where mandatory law gives you rights despite one of the exclusions above, those legal rights will continue to apply.
5. DAMAGED OR DEFECTIVE PRODUCTS
Please inspect your order as soon as reasonably possible after delivery.
If your item arrives damaged, appears defective, or does not function as reasonably expected, contact us at:
support@amara-co.com
Please include your order number and, where possible, clear photos or a short video showing the issue.
Once reviewed, we may provide an appropriate remedy, which may include a replacement, refund, repair, or another solution depending on the circumstances and applicable law.
Please do not dispose of a damaged or defective product until our Customer Care team has reviewed your request, as additional information may be required.
6. WRONG OR MISSING ITEMS
If you receive the wrong product or an item is missing from your order, contact support@amara-co.com as soon as possible.
Please provide your order number and photographs of the products and packaging received where requested.
Once we verify the issue, we will work with you to provide an appropriate resolution.
7. EXCHANGES
Where available, the simplest way to request an exchange is to contact our Customer Care team at support@amara-co.com.
Exchange eligibility depends on product condition, availability, hygiene requirements, and applicable law.
If the requested replacement product is unavailable, we may offer an alternative remedy where appropriate.
8. RETURN SHIPPING COSTS
Return-shipping responsibility depends on the reason for the return.
For eligible change-of-mind returns, the customer may be responsible for return-shipping costs unless otherwise stated or required by applicable law.
If we confirm that an item was incorrectly supplied, damaged on arrival, or defective, Amara & Co will provide instructions regarding the appropriate return procedure and applicable shipping costs.
Original shipping charges may be non-refundable for change-of-mind returns where permitted by applicable law.
We recommend using a trackable shipping method when you are responsible for arranging a return.
9. DO NOT RETURN PRODUCTS WITHOUT AUTHORIZATION
A return must be sent according to the instructions provided by our Customer Care team.
Our corporate or business mailing address is not necessarily our returns-processing facility.
Sending a product to an unauthorized address may prevent or delay us from identifying and processing your return.
10. RETURN INSPECTION
Returned products may be inspected after they are received.
We may verify:
* The condition of the product;
* Whether all components and accessories are present;
* Whether the product matches the item originally purchased;
* Whether hygiene seals or protective packaging have been removed, where applicable; and
* Whether the return otherwise satisfies this policy.
If a return does not satisfy the applicable eligibility requirements, we will contact you regarding the available options.
Nothing in this section limits rights that cannot legally be excluded.
11. REFUNDS
If your return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
Please remember that processing times can vary depending on your bank, card issuer, payment provider, or financial institution.
Receiving confirmation from Amara & Co that a refund has been issued does not necessarily mean the funds will immediately appear in your account.
12. REFUND PROCESSING TIME
Once an eligible return has been received and approved, we aim to process the refund promptly.
After we submit the refund, your bank or payment provider may require additional business days to post the funds to your account.
These external processing times are outside Amara & Co’s direct control.
If a reasonable period has passed after receiving confirmation that your refund was issued, please first contact your bank or payment provider. You may then contact us at support@amara-co.com if further assistance is required.
13. PARTIAL REFUNDS
Where permitted by applicable law, a partial refund may be considered where an eligible returned product has suffered a reduction in value resulting from handling beyond what is reasonably necessary to inspect the product.
Any deduction will depend on the condition of the returned product and applicable consumer-protection requirements.
This provision does not apply where applicable law requires a full refund or another specific remedy.
14. ORDER CANCELLATIONS
If you need to cancel or modify an order, contact us as soon as possible at:
support@amara-co.com
We cannot guarantee that an order can be cancelled or modified after it has been placed.
Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible. If the order is eligible for return after delivery, you may request a return under this policy.
15. REFUSED OR UNCLAIMED PACKAGES
If a shipment is refused, left unclaimed, or returned to sender because of circumstances attributable to the customer, please contact our Customer Care team.
Any refund or reshipment will be determined after the package is returned and reviewed, subject to applicable law.
Additional shipping charges may apply to a reshipment where permitted.
16. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, contact support@amara-co.com immediately.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered fulfillment or been transferred to the carrier.
Nothing in this section limits responsibility that applicable law places on Amara & Co.
17. LOST OR STOLEN PACKAGES
If tracking information indicates a delivery problem or you believe your package has been lost in transit, contact us at support@amara-co.com.
We may ask you to confirm your shipping information and may need to investigate the shipment with the carrier.
Where tracking indicates delivery but you cannot locate the package, please check the delivery location and, where appropriate, contact the carrier. You may also contact our Customer Care team for assistance.
Any replacement or refund will depend on the circumstances of the shipment and applicable consumer law.
18. PROMOTIONAL OFFERS, BUNDLES & GIFTS
If your purchase included a bundle, promotional product, free gift, or other offer, the terms of that promotion may affect the amount refundable when part of the order is returned.
Where permitted by law, any promotional discount may be recalculated based on the products ultimately retained.
If a complimentary item formed part of an offer conditional on the original purchase, we may require that item to be returned with the qualifying products, unless applicable law provides otherwise.
19. CHARGEBACKS & PAYMENT DISPUTES
If you believe there is an issue with an order or refund, we encourage you to contact us first at support@amara-co.com so that our Customer Care team can investigate and attempt to resolve the matter.
Nothing in this policy prevents you from exercising any rights you may have through your payment provider or under applicable law.
20. INTERNATIONAL CUSTOMERS
Consumer rights differ by country, state, province, and territory.
This policy does not exclude, restrict, or modify any consumer right or remedy that cannot legally be excluded, restricted, or modified.
Where mandatory local consumer-protection law provides you with greater rights than this policy, those mandatory rights will apply.
21. EUROPEAN ECONOMIC AREA & UNITED KINGDOM CUSTOMERS
Customers located in the European Economic Area or the United Kingdom may have additional statutory cancellation or withdrawal rights for certain online purchases.
Those rights may be subject to exceptions, including certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
Where such mandatory statutory rights apply, this policy is intended to operate alongside them and does not replace or limit them.
22. WARRANTIES & STATUTORY RIGHTS
This Return & Refund Policy is separate from any applicable product warranty.
A refusal of a discretionary return does not eliminate any mandatory rights you may have in relation to defective, damaged, misdescribed, or non-conforming goods.
Nothing in this policy is intended to waive rights that cannot lawfully be waived.
23. FRAUDULENT OR ABUSIVE RETURNS
Amara & Co reserves the right, where permitted by law, to investigate return requests reasonably suspected of fraud, manipulation, or abuse.
This may include repeated claims involving missing products, materially altered products, products that do not correspond to the original order, or other suspicious return activity.
Any decision under this section remains subject to applicable consumer-protection laws.
24. POLICY CHANGES
We may update this Return & Refund Policy from time to time to reflect changes to our operations, products, practices, or legal requirements.
The current version will be published on our website with its updated effective date.
For an order already placed, mandatory consumer rights and any contractual rights applicable to that purchase will continue to apply.
25. CONTACT US
For questions regarding returns, refunds, exchanges, damaged products, or your order, contact:
Amara & Co Customer Care
Email: support@amara-co.com
General enquiries:
contact@amara-co.com
Amara & Co is operated by:
MAHELE BRANDS LLC
1021 E Lincolnway, 9718
Cheyenne, WY 82001
United States
The business address above is confirmed in your company/banking documentation.