Shipping policy
SHIPPING POLICY
Last updated: September 27, 2026
At Amara & Co, we are committed to providing a smooth and reliable delivery experience from the moment your order is placed until it arrives at your door.
This Shipping Policy explains our order processing, estimated delivery times, shipping charges, tracking, international shipments, customs, delivery issues, and other important shipping information.
Amara & Co is operated by MAHELE BRANDS LLC, a Delaware limited liability company.
1. ORDER PROCESSING
Once your order has been successfully placed and payment has been authorized, it will enter our processing and fulfillment system.
Orders generally require 1–3 business days to be processed before shipment.
Processing may include:
* Payment verification;
* Order verification;
* Product preparation;
* Quality-control checks;
* Packaging; and
* Handover to the applicable shipping carrier.
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Processing times are separate from estimated transit and delivery times.
During product launches, promotional periods, holidays, unusually high order volumes, or other exceptional circumstances, processing may take longer.
2. ESTIMATED DELIVERY TIMES
Once an order has been processed and dispatched, estimated delivery times depend on the destination, shipping method, carrier, customs procedures, and local delivery network.
For many destinations, our typical estimated delivery timeframe is approximately:
4–7 business days after dispatch.
This is an estimated timeframe and not a guaranteed delivery date, unless we expressly state otherwise at checkout.
Some destinations may require additional transit time.
The delivery estimate displayed at checkout, where available, should be treated as the most relevant estimate for your specific order.
3. PROCESSING TIME VS. DELIVERY TIME
Please note that order processing time and shipping transit time are separate.
For example, an order may require 1–3 business days for processing before being handed to the carrier. The estimated shipping period begins after dispatch unless otherwise indicated.
You will normally receive a shipping confirmation once your order has been dispatched.
4. SHIPPING DESTINATIONS
Amara & Co may ship to customers in multiple countries and territories.
Available destinations are determined by the shipping options displayed during checkout.
If your country or region cannot be selected during checkout, we may not currently be able to deliver to that destination.
Shipping availability may change due to carrier limitations, customs restrictions, regulatory requirements, operational considerations, or other circumstances.
5. SHIPPING COSTS
Shipping costs, where applicable, are calculated and displayed during checkout before you complete your purchase.
Shipping charges may depend on factors including:
* Delivery destination;
* Selected shipping method;
* Order value;
* Package size or weight; and
* Current shipping promotions.
Where Free Shipping or Free Express Shipping is offered, any eligibility requirements will be displayed with the applicable offer.
6. FREE SHIPPING PROMOTIONS
Amara & Co may occasionally offer free standard or express shipping.
Such promotions may:
* Require a minimum purchase amount;
* Apply only to selected destinations;
* Apply only to specific products;
* Be available for a limited period; or
* Be subject to additional promotional conditions.
The conditions displayed with the promotion at the time of purchase will apply.
7. EXPRESS SHIPPING
Where available, customers may be offered an express delivery option during checkout.
Express shipping does not necessarily eliminate order-processing time.
Any delivery timeframe displayed for an express service remains subject to carrier operations, destination restrictions, customs procedures, and circumstances outside our reasonable control unless expressly guaranteed otherwise.
8. ORDER CONFIRMATION
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order information carefully.
If you notice an error in your shipping address or other order details, contact us immediately at:
support@amara-co.com
We will make reasonable efforts to assist you before shipment, but changes cannot be guaranteed once fulfillment has begun.
9. SHIPPING CONFIRMATION & TRACKING
Once your order has been dispatched, you will normally receive a shipping confirmation containing tracking information where tracking is available.
Tracking information may require some time after dispatch to become active in the carrier’s system.
This does not necessarily mean that the shipment has not been dispatched.
Customers may use the tracking information provided to follow the progress of their shipment.
10. TRACKING UPDATES
Carrier tracking information is provided by the applicable shipping provider.
Tracking updates may occasionally be delayed, incomplete, or temporarily unavailable.
Certain international shipments may also be transferred between different carriers during transit, which can temporarily affect tracking updates.
If your tracking information has not updated for an unusually long period, contact:
support@amara-co.com
Our Customer Care team can assist with reviewing the shipment where appropriate.
11. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information when placing an order.
This includes, where applicable:
* Full recipient name;
* Street address;
* Apartment, suite, unit, or building number;
* City;
* State, province, or region;
* Postal or ZIP code;
* Country; and
* Valid telephone number where required for delivery.
Please carefully verify this information before completing checkout.
12. INCORRECT OR INCOMPLETE ADDRESS
If you discover an error in your shipping address, contact support@amara-co.com as quickly as possible.
If the order has not yet entered fulfillment or shipment, we may be able to update the address.
However, we cannot guarantee address changes after an order has begun processing or has been transferred to a carrier.
If an order is returned because the address provided was incorrect or incomplete, additional shipping charges may apply to reshipment where permitted by applicable law.
13. ADDRESS CHANGES AFTER DISPATCH
Once an order has been dispatched, Amara & Co may not be able to modify its destination.
Some carriers may independently provide delivery-management options.
Any changes arranged directly between the customer and carrier may be subject to the carrier’s own conditions.
14. INTERNATIONAL SHIPPING
International orders may pass through customs or other governmental authorities before final delivery.
International delivery times can therefore vary depending on:
* Destination country;
* Customs processing;
* Import requirements;
* Local carrier operations;
* Public holidays;
* Regulatory inspections; and
* Other circumstances.
Customs processing times are generally outside our direct control.
15. CUSTOMS, DUTIES & IMPORT TAXES
Depending on the destination, an international order may be subject to import duties, customs charges, VAT, sales taxes, handling charges, or similar governmental fees.
Where these charges are collected by Amara & Co during checkout, this will normally be indicated during the purchasing process.
Where they are not collected at checkout, they may be charged separately by local authorities, customs agencies, or delivery carriers.
Unless applicable law or the checkout terms provide otherwise, the recipient may be responsible for such charges.
We recommend reviewing your country’s applicable import requirements before placing an international order.
16. CUSTOMS DELAYS
International shipments may occasionally be delayed by customs authorities.
Amara & Co does not directly control customs clearance times.
We may assist by providing available shipping documentation or shipment information when reasonably necessary, but we cannot guarantee how quickly customs authorities will process a shipment.
17. DELIVERY DELAYS
While we aim to provide a reliable delivery experience, delays may occasionally occur.
Possible causes include:
* Severe weather;
* Customs inspections;
* Carrier disruptions;
* Transportation delays;
* High seasonal demand;
* Public holidays;
* Incorrect delivery information;
* Remote delivery locations;
* Local postal disruptions;
* Natural disasters;
* Government actions; or
* Other circumstances outside our reasonable control.
If your shipment appears significantly delayed, contact support@amara-co.com.
Nothing in this section limits any mandatory consumer rights relating to delayed delivery.
18. LOST PACKAGES
If tracking information indicates that a shipment may have been lost in transit, please contact us at:
support@amara-co.com
Include your:
* Full name;
* Order number; and
* Shipping address.
We may open an investigation with the shipping carrier.
Depending on the circumstances and applicable law, an appropriate resolution may include replacement, reshipment, refund, or another remedy.
19. PACKAGE MARKED “DELIVERED” BUT NOT RECEIVED
If tracking shows that your package has been delivered but you cannot locate it, please first:
* Check around your delivery location;
* Check with other members of your household;
* Check with building reception, concierge, or security where applicable;
* Check with neighbors where appropriate; and
* Review any delivery photograph or carrier notification.
If you still cannot locate the package, contact support@amara-co.com.
We may assist with opening a carrier investigation where appropriate.
A “delivered” tracking status does not automatically determine responsibility where applicable consumer law provides otherwise.
20. DAMAGED PACKAGES
If your package arrives visibly damaged, please document the condition of the package and product as soon as reasonably possible.
Take clear photographs of:
* The external packaging;
* Shipping label;
* Internal packaging; and
* Damaged product.
Then contact:
support@amara-co.com
Please include your order number and relevant photographs.
We will review the issue in accordance with our Return & Refund Policy and applicable consumer law.
21. MISSING ITEMS
If your package arrives but one or more products are missing, contact our Customer Care team at:
support@amara-co.com
Please provide your order number and photographs of the package and products received where requested.
We will investigate the fulfillment records and provide an appropriate resolution where the claim is verified.
22. WRONG ITEM RECEIVED
If you receive a product different from the product ordered, please contact us at:
support@amara-co.com
Include your order number and photographs showing the product received.
Our team will review the issue and provide appropriate instructions.
23. MULTIPLE PACKAGES
Some orders may be shipped in more than one package.
As a result, products from the same order may arrive separately and may have different tracking numbers or delivery dates.
Receiving only part of your order does not necessarily mean that other products are missing.
Please review any shipping confirmations and tracking information associated with your order.
24. REFUSED DELIVERIES
If a customer refuses delivery without prior authorization or without a legally valid reason, the package may be returned to the sender or fulfillment facility.
Any refund or reshipment will be assessed after the shipment is returned and reviewed, subject to our Return & Refund Policy and applicable law.
Where legally permitted, shipping or return costs resulting from an unauthorized refusal may be deducted from an applicable refund.
25. UNCLAIMED PACKAGES
If a carrier cannot complete delivery and the package remains unclaimed, it may eventually be returned.
If this occurs, contact support@amara-co.com.
Once the package has been returned and identified, we can review available reshipment or refund options.
Additional shipping charges may apply to reshipment where permitted by law.
26. DELIVERY ATTEMPTS
Depending on the carrier and destination, one or more delivery attempts may be made.
The carrier may also:
* Leave the package at an authorized delivery location;
* Redirect it to a pickup location;
* Request additional delivery instructions; or
* Return it after unsuccessful delivery attempts.
Customers should monitor tracking information after shipment.
27. PO BOXES & RESTRICTED ADDRESSES
Certain carriers or shipping services may not deliver to PO Boxes, military addresses, freight-forwarding locations, or certain remote areas.
Available shipping options will normally be displayed at checkout.
If we are unable to ship an order to the address provided, we may contact you for an alternative address or cancel and refund the affected order where necessary.
28. SHIPPING TO FREIGHT FORWARDERS
Where we permit delivery to a freight-forwarding service, our ability to investigate loss or damage occurring after the package has been successfully delivered to the forwarding service may be limited.
Any mandatory legal rights remain unaffected.
29. ORDER CANCELLATION BEFORE SHIPMENT
If you need to cancel an order, contact:
support@amara-co.com
as soon as possible.
We will attempt to accommodate cancellation requests before fulfillment.
However, we cannot guarantee cancellation once processing or shipment has begun.
After shipment, eligible products may need to be handled under our Return & Refund Policy.
30. DELIVERY ESTIMATES ARE NOT GUARANTEES
Unless expressly identified as a guaranteed service, all processing and delivery times provided by Amara & Co are estimates.
An estimated delivery date should not be interpreted as an absolute guarantee that delivery will occur on that exact date.
However, this provision does not remove any rights you may have under applicable consumer law regarding timely delivery.
31. FORCE MAJEURE & EVENTS OUTSIDE OUR CONTROL
Shipping may be affected by circumstances outside our reasonable control, including natural disasters, extreme weather, war, civil disruption, governmental restrictions, transportation interruptions, carrier failures, labor disputes, epidemics, or similar events.
Where such circumstances occur, we will make reasonable efforts to manage affected orders.
This section does not exclude obligations that cannot legally be excluded.
32. FRAUD PREVENTION & ORDER VERIFICATION
For customer and business security, certain orders may require additional verification before shipment.
We may contact you to verify information related to an order where reasonably necessary to prevent fraud or unauthorized transactions.
Verification may temporarily extend processing time.
We reserve the right to cancel orders reasonably identified as fraudulent or unauthorized, subject to applicable law.
33. CUSTOMER RESPONSIBILITY
Customers should monitor the email address provided at checkout for order and shipping communications.
Customers should also ensure that their delivery information is accurate and that the delivery location can reasonably receive the shipment.
Nothing in this section transfers to the customer responsibilities that applicable law places on Amara & Co.
34. CONSUMER RIGHTS
Shipping and delivery rights vary by jurisdiction.
Nothing in this Shipping Policy excludes, restricts, or modifies any statutory consumer right that cannot legally be excluded, restricted, or modified.
Where mandatory consumer law provides greater protection than this policy, the mandatory law will apply.
35. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in carriers, shipping destinations, fulfillment practices, costs, operational requirements, or applicable laws.
The latest version will be published on our website with the updated effective date.
Changes will not retroactively remove mandatory rights applicable to orders already placed.
36. CONTACT US
For questions about shipping, tracking, delivery, missing packages, or your order, please contact:
Amara & Co Customer Care
support@amara-co.com
General enquiries:
contact@amara-co.com
Business enquiries:
info@amara-co.com
Amara & Co is operated by:
MAHELE BRANDS LLC
1021 E Lincolnway, 9718
Cheyenne, WY 82001
United States